Monday morning, Pharmacist Greg and I were standing behind the counter unpacking and labeling the day’s order. A still-handsome, confident man in his late 50’s/early 60’s came to the window and slapped a $20 bill on the counter.
What I was thinking inside my head was, "Obviously he expects me to know who he is and fetch his prescriptions. If only he’ll say his name so I can fluidly handle this transaction . . . "
What came out of my mouth was nothing like that. What escaped my lips was, "And what can I trade you for that?"
No, seriously--I actually said that.
With a completely straight face, the man looked at the pharmacist and said, "Greg, walk away--we have a deal to conduct here."
Once again, a satisfied customer is a repeat customer . . .